Complaints and Withdrawal

This section explains complaint handling and consumer withdrawal information for digital services.

1. Complaint procedure

Complaints can be submitted to info@guestsgetmore.com with account details and issue description.

We target responses without undue delay, generally within 14 days.

2. Consumer withdrawal rights

If you are a consumer, statutory withdrawal rights may apply unless an exception for fully-performed digital services applies.

Where required, explicit consent to start digital performance before withdrawal expiry is collected.

3. Out-of-court dispute options

Consumers may seek support through competent consumer institutions and dispute resolution mechanisms.

You can also contact us directly first so we can resolve the issue efficiently.